Frequently Asked Questions

AI agents are intelligent software programs that can understand, process, and respond to human communication in natural language. Our AI agents use advanced machine learning models to interpret customer inquiries, access your business information, and provide accurate, helpful responses through voice, text, or video interactions. They learn from each conversation to continuously improve their performance.

You can have your first AI agent up and running in under 30 minutes. Our intuitive setup wizard guides you through creating your agent, uploading your knowledge base, and configuring basic settings. Most businesses are handling live customer interactions within their first day of setup.

Not at all. Our platform is designed for business users, not developers. The visual conversation builder uses drag-and-drop functionality, and our pre-built templates help you get started quickly. However, if you have technical requirements, our platform also offers advanced customization options and API access.

Traditional chatbots follow rigid, pre-programmed scripts and often frustrate customers with limited responses. Our AI agents use advanced natural language processing to understand context, handle complex conversations, and provide personalized responses. They can think through problems, access real-time information, and even show empathy in their interactions.

Our AI agents achieve 95%+ accuracy in understanding customer intent and providing relevant responses. They're trained on millions of conversations and continuously learn from interactions. For complex queries they can't handle, they seamlessly transfer to human agents with full conversation context.

Our platform supports 25+ languages including English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Arabic, and more. Professional and Enterprise plans include multi-language support, allowing single agents to communicate in multiple languages automatically.

Yes, our platform offers extensive integration capabilities. We have pre-built connectors for popular CRM systems (Salesforce, HubSpot), help desk software (Zendesk, Freshdesk), e-commerce platforms (Shopify, WooCommerce), and communication tools (Twilio, Zoom). Custom integrations are available for Enterprise customers.

We take security seriously with SOC 2 Type II compliance, end-to-end encryption, and regular security audits. Your data is stored in secure, geographically distributed data centers with 99.9% uptime guarantees. We never use your data to train other customers' AI agents, and we comply with GDPR, CCPA, and other privacy regulations.

Most businesses see 40-60% reduction in customer service costs within the first three months. AI agents handle routine inquiries 24/7, allowing your human team to focus on complex issues and high-value activities. The exact savings depend on your current support volume and staffing costs.

AI agents are designed to augment, not replace, your human team. They handle routine inquiries, gather initial information, and escalate complex issues to humans when needed. This allows your human agents to focus on relationship building, complex problem-solving, and high-value customer interactions.

When implemented properly, customers often prefer AI agents for quick, routine inquiries because they provide instant responses without wait times. Our agents are designed to be transparent about being AI while maintaining natural, helpful conversations. Customer satisfaction typically increases due to faster response times and 24/7 availability.

We count complete conversations (interactions) rather than individual messages. A phone call, chat session, or video consultation counts as one interaction regardless of length. This makes pricing predictable and fair for businesses of all sizes.

We accept all major credit cards, ACH transfers, and wire transfers for Enterprise customers. Annual plans can be paid by invoice for qualified businesses.

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your service will continue until the end of your current billing period.